Download/Install/Update Issues
After installation the desktop shortcut icon is wrong
Problem. After installation the desktop shortcut icon doesn't look right. How can I get the correct icon? Solution. Follow these steps: Single-click the Windows desktop shortcut in question to highli…
CD install fails with message "Previous installation not found"
This issue generally occurs when attempting to migrate a CFS program from one computer to another, by first copying the CFSLIB folder from the old computer to the new computer, then installing the pr…
CFS Setup runs another vendor's installer
This issue is only common in pre-2009 programs. When you run a CFS setup file, the first thing it does is expand the compressed file, creating a folder with a group of files in the TEMP folder. Then…
Error 12007 "Name not resolved" on Update from the Web
This error generally occurs at program start, but it can also occur when you select "Update from the Web" from the "Internet Options" menu. Cause. The error indicates that the program has attempted t…
Error 12029 "Cannot Connect" on Update from the Web
This error generally occurs at program start, but it can also occur when you select "Update from the Web" from the "Internet Options" menu. Cause. The error indicates that the program has attempted t…
Error 12031 when Downloading
Problem. Error 12031 (Server reset) interrupts an attempt to download a file from the CFS website (www.taxtools.com). Usually, if one machine in an office cannot download from the site due to this er…
Error 339 "File is not correctly registered" During Install
If the file failing to self-register is MFC40.DLL: You may safely ignore the error. Windows includes this file; it does not need to be installed by CFS. If the file failing to self-register is TX4OLE…
Error 339: CSCMD32.OCX etc failed to self-register
OCX files assist the operating system with performing certain functions, such as resizing an open window or defining how the scroll bars work in a program. There are two versions of these modules: th…
Error 339: THREED32.OCX is not correctly registered
Normally, this error requires assistance from a computer technician. Run REGSVR32THREED32.OCX to produce an error code (for example, "0x80020009"). Generally, this error indicates that the original o…
Error 339: VSSPELL6.OCX failed to self-register
Also: Error 339 - VSSPELL6.OCX is not correctly registered. Error 372 - Failure to load control: VSSPELL6.OCX. Cause. The cause of the error is that the installed version of VSSPELL6.OCX is incorrect…
Error 35756 when Starting Program
This error only occurs in pre-2006 programs. In 2006, with the release of Internet Explorer 7, Microsoft changed the way programs interface with the Internet. Due to this change, CFS programs from be…
Error 35761 when Attempting to Update
This is an intermittent timing error which occurs when the update program is trying to get information regarding the firm's license code. The error occurs when using "Update from the Web" on the prog…
Error 35764 when Attempting to Update
If this error prevents download and execution of an update: Go to the CFS website (select "CFS on the Web" from the Internet Options menu). After browser opens, close the program you are going to upd…
Error 5001 on Installation
When this error message is encountered, it is necessary to look further to find the other error number in parentheses. For example, the first line indicates “An error(-5001:0xffffec75) has occurred…”…
Error Message: "A previous version of [program] was not found..."
When attempting to install an update, the following error message is displayed: "A previous version of [program name] was not found at the specified location. Please try again." Cause. When the progr…
Error Message: "Not a Valid Win32 Executable"
Cause. This message indicates that the file was not completely downloaded. Only a portion of the file is present on the computer, and therefore the file will not execute. This happens infrequently wi…
Error Message: "Version of the application could not be determined"
This is a message from the InstallShield program that can occur when updating a CFS program. Cause. InstallShield has attempted to access data in the "Program Files" folder and was not successful bec…
Error Message: "Zip file damaged"
This message indicates that the download was not successful. See Error Message: "Not a valid Win32 Executable."
Error: "Installed Version Could Not Be Determined"
Problem. The installer displays this error message: Installed Version Could Not Be Determined Cause. Avast anti-virus software has been known to trigger this error. Avast will actively scan and isola…
Install / Uninstall: Setup Runs Another Vendor's Installer
Problem. Running our software triggers a Microsoft Installer (MSI) window that requests another developers installation software. Our software either fails to run or runs after a very long delay. Whe…
Installer's Repair option freezes on EXE files
Problem. The installer freezes on EXE files after selecting the following Repair option during reinstallation: Cause. The installer is prevented from creating or updating certain files and folders, e…
Mapped network drives are not visible during installation
This article is related to installing software to a network using network drives with existing mapped drive letters. Problem. During a network installation the software installer displays the 'Choose…
Move Data Process Errors
The "Move Data Process Error" message means that an error has occurred during the process of moving data from installation storage to the program folder. The error message number begins with “-214”.…
Setup Stalls During Full Install
This issue is more common with programs released before 2009. The setup for 2009 and later programs is less likely to exhibit the problem. The program setup should proceed relatively quickly, perform…
Still Running Old Version after Update
Cause. This is probably due to two copies of the program installed on the system, for example one on the local C: drive and the other on a network drive. One copy has been updated, one has not. Solut…
Update Setup Reports File Is Locked
When the setup updates the CFS program, it must delete the old version of the program and replace it with the newer version. However, if someone is currently using the program, it cannot be deleted.…
Update Setup Stalls
See Setup Stalls During Full Install.
