"Not saved" message

Christopher H Updated by Christopher H

Problem

This issue can occur when running the software as a single user and more commonly when running the software on a network.

Two examples of this issue are known to occur:

1. A single message is displayed when entering and or exiting the software. The message mentions the name of the software and '[Folder] not saved'. The [Folder] is usually the name of the folder where the software is located. Here is an example of this type of message.

2. A series of messages are displayed when entering and or exiting the software. The messages mention the name of the software and '[Field] not saved'. The [Field] is usually the name of a data field used by the software. The data fields are associated with firm information. Here are some examples of this type of message.

Cause

This issue is usually caused by insufficient user permissions. The software is unable to access data inside one or more files.

A common file affected by this problem is CFSREG.INI.

CFSREG.INI is located inside the C:\CFSLIB folder when running the software as a single user and when running the software on a network.

Even when running on a network, the software still uses files on the local machine. CFSREG.INI is one of these files.

Solution

Ensure the user running the software has READ/WRITE/EXECUTE/MODIFY permissions to the C:\CFSLIB folder and everything inside this folder.

If you are not familiar with Windows user permissions and how to check / edit them, contact the administrator of the computer.

Note:

  • In some rare cases, such as when running CFS software on a virtual machine or on a server with Terminal Services enabled, the program may still display "not saved" errors even with the correct permissions. If this happens, simply run the program as administrator (right-click the desktop shortcut and select the "Run as Administrator" option).

How did we do?

"Information provided is not correct" when logging into FIRE

"OCX File Missing" or "OCX File Not Registered" error after updating Windows

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