Troubleshooting

Download/Install/Update Issues

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27 articles by 3 authors

Printing Issues

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13 articles by 2 authors

Program Errors

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60 articles by 3 authors

Importing Data from the Prior Year: Only Client Demographic Data is Imported, No Client Folder Data is Imported

Problem. When importing client data from the previous year only client demographic data is imported. No data saved in client folders—like forms—is rolled over. Cause. This can happen when the prior-y…

Christopher H
Updated 2 months ago by Christopher H

Licensed software is stuck in demo mode

Problem. I purchased CFS software but it appears to running as a demo. <IMG> How can I fix this? Solution. Does the software use a License Code or MyCFS Login for registration? For more information s…

Christopher H
Updated 3 months ago by Christopher H

Modules do not load and no error is displayed

Problem. When using the software, attempting to load any module fails with no reason given. An hourglass pointer may be displayed for a very short period of time after a module is selected from the M…

Christopher H
Updated 1 month ago by Christopher H

Troubleshooting internet connectivity

First, determine if any software from other companies also can't connect to the internet. If non-CFS software also can't connect to the internet. If the problem is not specific to our software, the p…

Christopher H
Updated 2 months ago by Christopher H

User Account Control (UAC) message: "Do you want to allow this app to make changes to your device?"

Problem. When launching the software the following Windows UAC message is displayed: Cause. Performing the following tasks can trigger a UAC message: Running an Application as an Administrator. Chang…

Christopher H
Updated 1 month ago by Christopher H

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