Troubleshooting

Errors

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112 articles by 4 authors

A client's file is not on the list of those that can be E-Filed

Problem. A client has a 1099 or W-2 form filled out but it's not listed on Step 2 tab (or Step 4 tab) of the E-Filing module. Cause. The tab only lists employers/payers that have data and that aren't…

Eric
Updated by Eric

Can't scroll down to see all clients on the Step 2 tab of e-filing

Problem. On Step 2 of e-filing, there are so many clients on the list that the ones toward the bottom are off screen and can't be scrolled to. Cause. The number of rows on the grid causes it to spill…

Eric
Updated by Eric

IRS website is unresponsive

Problem. When accessing the IRS website or FIRE system, the IRS website is unresponsive. These other symptoms might be present: The mouse cursor changes to a "spinning" icon or it times out. The page…

Eric
Updated by Eric

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