Errors
"Cannot find associated company information" on IRS FIRE
Problem. "Cannot find associated company information" appears when trying to create an account on the IRS FIRE system. Cause. The likely cause is that the Company Name that is input does not match IR…
"Download failed" error
Problem. When using the software the following error message is displayed: Cause. The software is unable to communicate with the CFS server over the Internet. If this error is encountered, it is most…
"Error 9 Subscript Out Of Range" when trying to 'Add/Edit Payroll Data'
This article applies to the Payroll System only. Here is an example of the error message: Problem. The error is triggered when the user selects 'Add/Edit Payroll Data' from the Module Library, or the…
"Exceeded maximum amount" with respect to Social Security and CA SDI withholdings
Problem. Both Social Security tax and California SDI have maximum wage limits on which the tax is collected. These maximums usually increase each year based on inflation or tax law changes. CFS Payro…
"Information provided is not correct" when logging into FIRE
Problem. When inputting company name and other information when logging into the IRS FIRE site, it shows "Information provided is not correct." Cause. The info being input does not match what the FIR…
"Not Saved" message when saving Firm Information
Problem. This issue can occur when running the software stand-alone and more commonly when running the software on a network. A series of messages are displayed when the user attempts to save Firm In…
"Not saved" message when entering or exiting program
Problem. This issue can occur when running the software stand-alone and more commonly when running the software on a network. Two examples of this issue are known to occur: 1. A single message is dis…
"OCX File Missing" or "OCX File Not Registered" error after updating Windows
Problem. The following error message(s) are displayed: OCX File is Missing. OCX File is Not Registered. These messages usually mention a specific OCX file by name. Cause. OCX files are installed and…
"Payroll is locked" when attempting to update
Cause. If you have verified that the software is not running on your computer, or any other workstations, then this issue is likely caused by McAfee Antivirus. Payroll System, TaxTools, and CA Sales…
"Registration file not found at the network"
Problem. "Registration file not found at the network" appears during installation. Cause. This can be caused by the network share not being properly added as a Network Location on Windows. Solution.…
"Small Fonts and Sans Serif can't be found" when Starting Program
See Error 380: Invalid property value.
"The feature you are trying to use..."
When you open a CFS program, you get the message, "The feature you are trying to use is on a CD-ROM or other removable disk that is not available." When you click the Cancel button, after a moment, y…
"The uploaded file contains one or more errors"
Problem. When uploading a 1099 CSV file to the IRIS portal, this error appears: "The uploaded file contains one or more errors. Please correct the following and re-upload." Cause. The CSV file may ha…
"This app can't run on your PC"
This error occurs when your download of the software is unfinished, or corrupted. Solution. Re-download the installer from our website, and re-run the installer. This error can also occur if you are…
"This client is currently locked by another user. Access is denied."
Problem. In the event of an unnatural program termination (power failure, etc.) the client may be left in a locked state. The program will display the following message: This client is currently lock…
"Unable to open infobase"
Problem. When running Quick Reference Guide, an "Unable to open the infobase" error appears. Cause. This is usually caused by an incomplete installation of Quick Reference Guide. Solution. Reinstall…
"User ID or Password Invalid" when attempting to log into IRS FIRE system
Problem. "User ID or Password Invalid" appears when attempting to login on the FIRE System Logon page. Cause. Either the User ID or the password do not match IRS records. Solution. If you're certain…
After installation the desktop shortcut icon is wrong or missing
If the icon appears but doesn't look right. Solution 1 Restart the computer. If the problem persists, see Solution 2. Solution 2 Follow these steps: Single-click the Windows desktop shortcut in quest…
CD install fails with message "Previous installation not found"
This issue generally occurs when attempting to migrate a CFS program from one computer to another, by first copying the CFSLIB folder from the old computer to the new computer, then installing the pr…
CFS Setup runs another vendor's installer
This issue is only common in pre-2009 programs. When you run a CFS setup file, the first thing it does is expand the compressed file, creating a folder with a group of files in the TEMP folder. Then…
CFSSTRT: Program <File Name> was not Found in Folder <Folder Name> - Install may be Necessary
Problem. After installing and then running the software the following error messages is displayed and the program fails to run: In the example above, the error occurred in 2021 CA Sales Tax Preparer.…
Component Not Registered or Component Missing error
Problem. The following error messages are displayed and the program fails to run: Component Missing. Component Not Registered. These messages usually mentions a specific file by name (e.g. a file wit…
Data Directory Invalid error
Cause. This is a fairly benign error which rarely causes issues, but sometimes happens if your data path changes unexpectedly. Solution. Manually set the data path for each affected user. Open the pr…
Error 1004: Error Accessing Database
Error 1004 indicates trouble accessing the Access Database. It seems to be associated with Service Pack 2 or 3 for Windows XP. The problem originally occurred in 2007. The solution is to find and reg…
Error 105: The transmission was unsuccessful
Problem. When e-filing a return in CA Sales Tax Preparer , the user receives Error Code 105: The transmission was unsuccessful. Cause. The validation routine reports the prepayment value is not eithe…
Error 12007 "Name not resolved" on Update from the Web
This error generally occurs at program start, but it can also occur when you select "Update from the Web" from the "Internet Options" menu. Cause. The error indicates that the program has attempted t…
Error 12029 "Cannot Connect" on Update from the Web
This error generally occurs at program start, but it can also occur when you select "Update from the Web" from the "Internet Options" menu. Cause. The error indicates that the program has attempted t…
Error 12031 when Downloading
Problem. Error 12031 (Server reset) interrupts an attempt to download a file from the CFS website (www.taxtools.com). Usually, if one machine in an office cannot download from the site due to this er…
Error 16 when Printing Form
Problem. Printing a form results in "Error 16: Expression too complex," followed by program crash. Cause. The problem is caused by a change in Visual Basic programs in 2006, and can occur in Windows…
Error 1706: No valid source could be found for product ( ). The Windows Installer cannot continue.
Usually, error 1706 is preceded by an error message something like, “The feature you are trying to use is on a CD-ROM or other removable disk that is not available,” when you try to open a CFS progra…
Error 2018: Page margins are too large, can't run report
Cause. This error message comes from the “Active Reports” subsystem. It is an indication that the default printer preference is set to landscape layout and the program expects portrait layout. There…
Error 2019 when Printing Report
Cause. Generally, this error occurs when a portrait-oriented report is being printed on a printer whose preference is set to landscape. Solution. Open "Devices and Printers," right-click on the defau…
Error 3022 in Payroll System
“The changes you requested to the table were not successful because they would create duplicate values in the index, primary key, or relationship.” Cause. This error may occur if the user opens the p…
Error 3031 when Restoring Payroll Data
Cause. Error 3031 reflects a compatibility issue between Microsoft Access and Asian language (Korean, Japanese) regional settings. If a backup database is created on a workstation where the regional…
Error 3045 in Payroll System
"Couldn't use; file already in use." This database access error can occur in CFS Payroll System and is generally intermittent. The program may fail on one workstation, while other workstations are ab…
Error 3049 in Payroll System
“Can't open database <name>. It may not be a database that your application recognizes, or the file may be corrupt.” See Error 3045 in Payroll System.
Error 3050 in Payroll System
“Unable to lock.” In a network environment, with multiple workstations accessing the Payroll System database, there are locking mechanisms to prevent one workstation from accessing data being changed…
Error 3051 in Payroll System Network Installation
Error 3051 indicates that the Payroll System database is effectively read-only. "Effectively Read Only" means that, because of file or folder attributes and/or security and sharing permission setting…
Error 3051 when Restoring Payroll Data
Cause. Error 3051 indicates that the payroll system database is "effectively read-only." In the case of the Restore utility, it indicates that the backup folder from which you are trying to restore i…
Error 3051: The Microsoft Jet database engine cannot open the file...
The complete text for the error is “The Microsoft Jet database engine cannot open the file <name>. It is already opened exclusively by another user, or you need permission to view its data.” The text…
Error 3075 in Payroll System
The text for this message indicates trouble with a query. Cause. The cause is incorrect format of the date fields. Solution. Open the Control Panel and select "Regional Settings.". Change the date fo…
Error 3078: The Microsoft Jet database engine cannot find...
Problem. When attempting to restore a backup into Payroll System, an Error 3078 "Microsoft Jet Database engine cannot find the input table or query 'contFileIRIS'. Make sure it exists and that its na…
Error 3112 in Payroll System
Message text is “Record(s) can't be read; no read permission on <name>.” Cause . Generally this means the database is corrupt. Solution . Sometimes this can be fixed by selecting “Repair and Compact”…
Error 3265: "Item not found in this collection"
Cause. Generally this happens when trying to open the Client Checklist on certain older versions of Payroll System. Solution. Update to the latest version of Payroll System through the self-updater.…
Error 32765 when printing
Problem. The error is displayed when printing. The error may make reference to the file: COMDLG32.OCX Cause. Typically an OCX and or DLL dependency file the software uses when printing is either miss…
Error 3343 in Payroll System
Message text is "Unrecognized database format." Cause . Generally this means the database is corrupt. Solution . Sometimes this can be fixed by selecting “Repair and Compact” from the Utilities menu.…
Error 339 "File is not correctly registered" During Install
If the file failing to self-register is MFC40.DLL: You may safely ignore the error. Windows includes this file; it does not need to be installed by CFS. If the file failing to self-register is TX4OLE…
Error 339: CSCMD32.OCX etc failed to self-register
OCX files assist the operating system with performing certain functions, such as resizing an open window or defining how the scroll bars work in a program. There are two versions of these modules: th…
Error 339: THREED32.OCX is not correctly registered
Normally, this error requires assistance from a computer technician. Run REGSVR32THREED32.OCX to produce an error code (for example, "0x80020009"). Generally, this error indicates that the original o…
Error 339: VSSPELL6.OCX failed to self-register
Also: Error 339 - VSSPELL6.OCX is not correctly registered. Error 372 - Failure to load control: VSSPELL6.OCX. Cause. The cause of the error is that the installed version of VSSPELL6.OCX is incorrect…
Error 339: component missing or not properly registered
CFS programs call upon sub-programs, which are shared with other applications. Generally, these sub-program files have an extension of.dll or.ocx. Error 339 will generally indicate which component is…
Error 3421 when Restoring Data
This error occurs when you are copying data from one computer to another by doing a backup on one and restoring on the other. Cause. The usual cause is that the program on the computer where you made…
Error 35756 when Starting Program
This error only occurs in pre-2006 programs. In 2006, with the release of Internet Explorer 7, Microsoft changed the way programs interface with the Internet. Due to this change, CFS programs from be…
Error 35761 when Attempting to Update
This is an intermittent timing error which occurs when the update program is trying to get information regarding the firm's license code. The error occurs when using "Update from the Web" on the prog…
Error 35764 when Attempting to Update
If this error prevents download and execution of an update: Go to the CFS website (select "CFS on the Web" from the Internet Options menu). After browser opens, close the program you are going to upd…
Error 3633 when Starting Payroll System
Payroll System data is contained in a Microsoft Access database. Support for this database is provided by a group of sub-programs called the “Jet Engine.” Error 3633 indicates that the Jet Engine is…
Error 3800 in Payroll System
"...Index is not an index in this table." Cause. Generally this means the database is corrupt. Solution. Sometimes this can be fixed by selecting "Repair and Compact Database" from the Utilities menu…
Error 380: Invalid property value
There are a number of different situations in which this error may be encountered. Cause. Error 380 may indicate that there is a problem with MS Sans Serif and Small Fonts. The error may occur after…
Error 381: Invalid property array index
Error 381 indicates that data presented to the program is inconsistent. It is looking for a nonexistent item in a list of items. For example, looking for item 13 in a list with only 10 items would be…
Error 400: Form already displayed; can't show modally
This error is seen after some other error has already caused the program to crash. It means the form you see on the screen belongs to a program which is no longer running. Close the form. Ignore this…
Error 429 when Printing Form
Problem. "Error 429: Active X Object Cannot Be Created" when trying to print form. Cause. This message means there is an OCX or DLL file which either is wither missing or not available for use. The m…
Error 429: ActiveX component cannot create object
Programs such as CFS Payroll System and TaxTools sometimes call upon other programs (sub-programs) to do common tasks. The above error message indicates that at least one of these sub-programs is mis…
Error 429: You don't have an appropriate license to use this functionality
Cause. This problem is not related to your CFS license code. It indicates some maintenance utility has caused a problem in the Windows registry for a component of the CFS program. Solution for progra…
Error 48 and Error 3265: Trouble loading DLL
Usually this error is encountered when trying to create a backup in Payroll System. It is also sometimes seen at program start, but in that case the program generally operates without further trouble…
Error 480: Can't create AutoRedraw image
Cause. Although the computer may have more than a gigabyte of real space, the amount of memory allocated by the operating system for graphics processing is a fixed amount. This error generally means…
Error 482 when Trying to Print
Cause. Error 482 indicates that the program is unable to communicate with the printer. Solution 1: Change the default printer. The easiest fix is to switch the Windows default to a different printer…
Error 484 when Trying to Print
Cause. Error 484 means that the printer is not responding to the program. This could mean a hardware problem; however, changing the default printer usually solves the problem. Solution. Change the de…
Error 5001 on Installation
When this error message is encountered, it is necessary to look further to find the other error number in parentheses. For example, the first line indicates “An error(-5001:0xffffec75) has occurred…”…
Error 5003 during Print Preview
Error 5003: When Viewing A Print Preview Problem Error 5003 is displayed when previewing a printout. How can I fix this? Cause There are two known causes for this error. -A missing or out-of-date fil…
Error 52: Bad file name or number
Problem. Error 52, "Bad file name or number" is displayed. Causes. Error 52 can be caused by either: Using UNC network paths instead of mapped drive letters. Sharing the wrong folder. Installing mult…
Error 53: File Not Found
Problem. When running the software the following error message is displayed: Error 53 - File not found. This problem may occur after a software update. Cause. Files associated with the software are m…
Error 5: Invalid procedure call
At Program Start. Incorrect Configuration. Error 5 at program start is most often caused by an incorrect configuration, usually due to a change in disk drive layout. For example, in the network versi…
Error 62: "Input past End of File"
Error 62 at program start is typically caused by a bad file in the database, or by a problem in the program environment. Note which client was selected when the program was opened and the error 62 oc…
Error 63 and Error 380
Problem. When data access is prevented by a combination of errors 63 and 380, the problem is probably inconsistent data, such as a mixture of old and new reference files. Perhaps during an update som…
Error 6: Overflow
Error 6 indicates that the program has done a calculation and the result is too large to be useful. An example would be when you expect an answer to be between 0 and 100 and the answer comes out to 1…
Error 7 when Starting Program
Error 7 is caused by a conflict with a component of CompuServe online service. It can occur if the program is set to "Check for web updates when program starts." Use File Find (or Search) to locate t…
Error 70: Permission Denied
Error 70 can occur when an attempt is made to modify a file which is being used by another program. The error may be encountered in the following situations. Updating the Program. Automatic Update. I…
Error 75: Path/File Access Error
Error 75 usually indicates a rights issue. The most common problem is that the logged on user does not have the right to modify files in the designated folder. There are, however, a number of other s…
Error 9 and Error 381
Problem. When starting the program one of two errors is encountered: Error 9: Subscript out of range. Error 381: Invalid property-array index. Cause. There is a problem with internet access. Solution…
Error 9 and Error 63
Problem. When data access is prevented by a combination of errors 9 and 63, the problem is probably inconsistent data, such as a mixture of old and new reference files. Perhaps during an update some…
Error 94 - Invalid Use Of Null: When Trying To Add/Edit Payroll Data
This article applies to the Payroll System only. Problem. This error is encountered in Payroll System when the user tries to add/edit payroll data. Typically, attempting to access a single employee t…
Error Message: "A previous version of [program] was not found..."
When attempting to install an update, the following error message is displayed: "A previous version of [program name] was not found at the specified location. Please try again." Cause. When the progr…
Error Message: "Not a Valid Win32 Executable"
Cause. This message indicates that the file was not completely downloaded. Only a portion of the file is present on the computer, and therefore the file will not execute. This happens infrequently wi…
Error Message: "Version of the application could not be determined"
This is a message from the InstallShield program that can occur when updating a CFS program. Cause. InstallShield has attempted to access data in the "Program Files" folder and was not successful bec…
Error Message: "Zip file damaged"
This message indicates that the download was not successful. See Error Message: "Not a valid Win32 Executable."
Error TX4OLE invalid property value 1-900
This error sometimes occurs when opening a letter in Tax Corresponder. It may also occur in other CFS programs when creating a cover letter or invoice. Cause. The error is generally caused by a confl…
Error Using Font - There was an error using the font OCR-ACFS [Payroll System Only]
This article is for use with our Payroll System software only. Problem. When printing from the software the following error message is displayed: Cause. The Payroll System software uses two custom fo…
Error: "Installed Version Could Not Be Determined"
Problem. The installer displays this error message: Installed Version Could Not Be Determined Cause. Avast anti-virus software has been known to trigger this error. Avast will actively scan and isola…
Form is missing text and/or graphics (boxes, shading and lines)
This problem can occur onscreen while filling in a form and or when a form is printed. Problem. Forms may be missing text, data and or graphics like boxes, shading and lines. The layout of the form l…
Forms print on both sides of the paper
Problem. When printing a multi-page form, pages are printing on both sides of the paper instead of one side. Background. There is no setting in our software that directly controls if a form is printe…
Importing Data from the Prior Year: Only Client Demographic Data is Imported, No Client Folder Data is Imported
Problem. When importing client data from the previous year only client demographic data is imported. No data saved in client folders—like forms—is rolled over. Cause. This can happen when the prior-y…
Install / Uninstall: Setup Runs Another Vendor's Installer
Problem. Running our software triggers a Microsoft Installer (MSI) window that requests another developers installation software. Our software either fails to run or runs after a very long delay. Whe…
Installer's Repair option freezes on EXE files
Problem. The installer freezes on EXE files after selecting the following Repair option during reinstallation: Cause. The installer is prevented from creating or updating certain files and folders, e…
MICR Font Not Installed - The MICR font necessary to print on blank check stock is not installed
This article is for use with our Payroll System software only. Problem. When printing from the software the following error message is displayed: Cause. The Payroll System software uses two custom fo…
Mapped network drives are not visible during installation
This article is related to installing software to a network using network drives with existing mapped drive letters. Problem. During a network installation the software installer displays the 'Choose…
Message During Automatic Backup: Change Backup Location - The Specified Location Cannot Be Used For The Backup
Problem. When exiting the software an automatic backup is initiated, but the following message is displayed: A backup folder is already in place and has been used for some time. Why is this happening…
Message that something "needs to be installed" or "is on CD"
Cause. There are several situations which can cause this behavior: missing modules, partially installed programs, poorly designed programs. For example, Microsoft Office sometimes requests additional…
Modules do not load and no error is displayed
Problem. When using the software, attempting to load any module fails with no reason given. An hourglass pointer may be displayed for a very short period of time after a module is selected from the M…
Move Data Process Errors
The "Move Data Process Error" message means that an error has occurred during the process of moving data from installation storage to the program folder. This error has been known to occur during sof…
OCR-A (or OCR-ACFS) font is not properly installed
This message refers to "Optical Character Reader" recognizable font, which is used by scannable forms in several CFS programs, especially Payroll System. Cause. When a font is installed, a file repre…
Printing paychecks freezes Payroll System
Problem. When printing payroll checks the software freezes. This problem occurs when attempting to print paychecks for any client in the database. Cause. There are a number of files the software uses…
Printouts are crunched into a small area at the top of the paper
Problem. A printed form occupies a very small area at the top of the paper. How can I fix this? Cause. Commonly a program file associated with the form(s) is damaged. Solution. Follow the steps in th…
Program Crashes Without Error Message when Printing
Problem. When you attempt to print a form, the program disappears but continues running, requiring Task Manager to close it. Cause. This is usually a symptom of incompatibility between CFS programs w…
Program freezes after displaying Error 52: "Bad file name or number"
Problem. When running the software the following error message is displayed: After the OK button is clicked the main window is missing a client list, module library list, client folders and the layou…
QBXML Query Response Error
Problem. When importing QuickBooks client, employee or paycheck data into Payroll System using Utilities > Import QuickBooks (XML 3-Step) the following error message is displayed: Cause. QuickBooks n…
Setup Stalls During Full Install
This issue is more common with programs released before 2009. The setup for 2009 and later programs is less likely to exhibit the problem. The program setup should proceed relatively quickly, perform…
Still Running Old Version after Update
Cause. This is probably due to two copies of the program installed on the system, for example one on the local C: drive and the other on a network drive. One copy has been updated, one has not. Solut…
The top of the window is off screen
Problem. Part of the window is no longer visible. It extends off the top of the Windows Desktop. There are two ways to reveal the entire window. Solution 1 Double-click the bottom border of the windo…
Update Setup Reports File Is Locked
When the setup updates the CFS program, it must delete the old version of the program and replace it with the newer version. However, if someone is currently using the program, it cannot be deleted.…
Update Setup Stalls
See Setup Stalls During Full Install.
When printing red forms all pages are blank
Problem. When printing red forms all pages are blank. Cause. There are a wide range of possible causes for this problem. Known Fixes. Solution 1: Reset the printer. Save your work and exit the softwa…
Your Network Data Is Read-Only
Errors 75 and 3051 are usually indications that your access to data on the network is not properly configured. The network versions of CFS programs allow data to be stored and manipulated on a storag…
