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How do I download and install the single user version of a program?

John Logue Updated by John Logue

Manual installation of the single user version from a download is described below in detail.


Preparation for the installation means doing as the instructions say: close all other programs which can be closed, and disable any anti-virus software you have installed.

Also, make sure you are logged on with administrator permissions:

  1. Open the Control Panel.
  2. Click on User Accounts.
  3. You should see "Administrator" under your account name.

Step 1: Download the Setup File

  1. Open your web browser and navigate to Click Support.
  2. You will see a menu bar across the screen with "Home" on the left and "Online Products" on the right. Hover your mouse over "Downloads" and click on Download Software.
  3. Enter your Customer ID and ZIP code, and click Go to download page.
  4. On the Download CFS Software Page, note the yellow table with your license code. Copy it so that you can use it when you fill out the Firm Information form.
  5. Scroll down the page until you find the program you wish to install. (Note that for Payroll System, both this year's and last year's programs are posted, so be sure to choose the correct year.) Click the Download button to start the download process.
  6. Depending on your browser, you may be prompted to "Save," "Save as," or "Download" the file. (If your browser offers you a choice of "Run" or "Save," it is probably best to "Save" the file. That way, if you encounter an error during installation, you don't have to repeat the download.)

Step 2: Locate and Run the Setup File

  1. Open Windows Explorer by right-clicking on the Start button.
  2. Locate the downloaded setup file. The most likely place is your "Downloads" folder. (The file will be named "xxnnnnn.exe," where "xx" is a two-letter abbreviation for the program name, and "yyyyy" is the version number.)
  3. Double-click the setup file to run it.
  4. There may be a security warning asking if you want to run the program or allow it to make changes to your system. If so, click the appropriate response to run the file.
  5. The main window of the setup indicates the name of the program being installed. The sub-window within it is the "Welcome" window. Click the Next button to continue with the installation.
If the "Welcome" window does not appear in two or three minutes, there may be a timing problem. Hold down the Alt key on the keyboard and tap the tab key once. This should bring up a box in the middle of the screen containing icons for all programs that are running. Continue to hold down the Alt key and click on the tab key until the "Welcome" screen icon is highlighted, then release the Alt key. If after three minutes the "Welcome" screen still has not come up, reboot the computer and start over.
  1. The "Software License Agreement" window appears. After reading the agreement, click the Yes button to continue with the installation.
  2. The "Information" window appears. After reading it, click Next to continue with the installation.
  3. The "Edit Firm Information" window appears:
    1. Client information (Customer ID, Firm Name and Address) may be filled in if there are programs already installed from this year or last year.
    2. The License Code may be filled in if there are other CFS programs for this year already installed. If there has been a recent purchase, the License Code should be verified.
    3. Fill in any missing boxes. If the License Code is not there or has changed and you copied it from the Download page, you can paste it into the field. Boxes after the ZIP code are optional; they are not required for program installation.
    4. Click Next.
  4. The "Choose Destination Location" window shows where the program files will be written. It is strongly recommended that you allow the program to be installed to the default location. However, if it is absolutely necessary to install it to a different location, use the Browse button to select a different destination. The "Choose Folder" sub-window shows the path which will be used for the installation. Modify the path as needed. Click Next to continue with the installation.
If you choose another location, make sure no other program is installed in the same folder.
  1. When the install is complete, the "Setup Complete" window will appear with the text, "InstallShield Wizard Complete." If a "Yes, I want to launch..." checkbox is available, check it if you wish to launch the program, and click Finish.

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