Error 63 and Error 380

Problem

When data access is prevented by a combination of errors 63 and 380, the problem is probably inconsistent data, such as a mixture of old and new reference files. Perhaps during an update some file or files did not get replaced.

Solution

The solution is to uninstall the program from the computer or network, then reinstall it from a fresh download.

Local (Single User) Installation

Uninstalling from Computer
  1. Open the Windows Control Panel.
  2. Open the program uninstaller (depending on the version of Windows: "Add/Remove Programs," "Programs and Features," or "Uninstall a program").
  3. Find the program in the list and double-click to uninstall.
Reinstalling from Download

See How do I download and install the single user version of a program?

Network Installation

Uninstalling from Network

For a network installation, you must first find the workstation that was used to install the program to the network drive.

Open the Windows Control panel and the program uninstaller, as above. If, in the list of programs, the program name includes the word “Workstation,” it is not the correct entry. If there is no listing of the program without “Workstation” try a different machine. If the program is listed both with and without “Workstation,” first uninstall the Workstation version, then uninstall the other.

After the program has been uninstalled, use Windows (or "File") Explorer to examine the program folder on the network drive. If your uninstall has been successful, there should be no "Template" folder, no "wratenn" folder, and no "WSSetup" folder. If those folders still exist, you may not have uninstalled the program from the correct workstation. Try again from another workstation.

Reinstalling to Network

When you have verified that the program has been properly uninstalled, install the whole program (not an update) to the same location on the network. See How do I perform a network setup?

How did we do?

Error 62: "Input past End of File"

Error 6: Overflow

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