Why didn’t you tell me to renew my programs?

Michael Toney Updated by Michael Toney

We did! Or at least we tried to. CFS mails a renewal reminder each April. We send multiple email reminders from mid-April through December, removing customers from subsequent email lists after they have renewed something for the upcoming year. Later in the year, we even make courtesy calls to customers who have not responded to mailed or emailed reminders.

Customers who order online have the option of specifying that they'd like their programs to be automatically renewed.

How did we do?

Why can't I send CFS a fax?

Why does CFS no longer send renewal packets?

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