Why can't I access the W2/1099 program?

Michael Toney Updated by Michael Toney

The most common reasons why someone cannot access their W2/1099 software are:

  • They have not purchased the program.
  • They purchased the program (and updated to a version that includes W2/1099) but have not entered the most current license code.
  • They purchased the program (and entered a current license code) but have not updated their program to a version that includes W2/1099.
It is possible that you need to both update your version and enter your new license code.

If you simply need to enter your current license code, follow these steps:

  1. Open your Payroll System software.
  2. Click File.
  3. Click Firm Information.
  4. Enter your current license code.
  5. Click OK.
See Where can I find my license code?

If you need to update your program, follow these steps:

  1. Open your Payroll System software.
  2. Click Internet Options.
  3. Click Update from the Web.
  4. Follow the prompts.

Related articles:

How does my license code work?

Why does my license code change?

Why can't I access the Payroll Corrector program?

Do I have to buy the W2/1099 program even if I have LivePayroll?

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Why can't I access the Payroll Corrector program?

Why don't you sell Payroll System as a package?

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