Why does CFS no longer send renewal packets?

Prior to 2019, we sent customers a renewal packet in the spring, summer, and fall, containing a renewal form, a catalog, a newsletter, and a business reply envelope.

In 2018, the Supreme Court determined that states have the right to collect sales tax based on the amount of business a company does in the state rather than physical presence. We found ourselves having to collect sales tax from customers in states where we had "economic nexus."

Differences in state sales tax made it difficult for us to design a single, uniform paper renewal form, so we began sending reminder letters or postcards in lieu of the renewal packet. We also continue to send email reminders.

If you need a paper form so that you can pay with a check by mail, you must still go through the online order process to generate an order recap page which you can print out. See How do I pay by check for instructions.

How did we do?

Why didn’t you tell me to renew my programs?