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"Unable to open infobase"

Christopher H Updated by Christopher H


When running Quick Reference Guide, an "Unable to open the infobase" error appears.


This is usually caused by an incomplete installation of Quick Reference Guide.


Reinstall to repair the software. This will ensure the software is up-to-date and complete.

See: Reinstalling and Repairing Software

How did we do?

"This client is currently locked by another user. Access is denied."

After installation the desktop shortcut icon is wrong or missing