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Error: "An internet connection was not found"

Christopher H Updated by Christopher H

Problem

This error appears (typically after the first launch following installation: "An internet connection was not found. Please check your internet connection and try again."

The initia message is followed by additional error messages: "There was an error processing your request. Please try again later." and "Initial validation failed. The program will now close."

Cause

The software is unable to communicate with the CFS server on the Internet.

When the software is run for the first time it will automatically download additional files from the CFS server. If the CFS server cannot be reached this error is triggered.

There are a lot of other possible causes for this type of problem.

Solution

Try to isolate the cause of the problem.

See: Troubleshooting: Internet Connectivity

How did we do?

"The program is already running"

Error: "The program cannot connect to the CFS server"

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