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Printing paychecks freezes Payroll System

Christopher H Updated by Christopher H


When printing payroll checks the software freezes.

This problem occurs when attempting to print paychecks for any client in the database.


There are a number of files the software uses that are responsible for the layout of checks. When we see this problem is generally means at least one of these files is incomplete.

The most likely cause is a recent update did not finish.

This could be caused by security software preventing the updater from updating files or only permitting a partial update of files.

Another cause could be user permissions, or lack thereof. The user performing the update may not have the necessary Windows permissions to provide the software updater access to its file structure.

There are other causes, regardless of the cause the solution is the same.


Complete the steps in Reinstalling and repairing software to repair any damaged or missing files.

How did we do?

OCR-A (or OCR-ACFS) font is not properly installed

Printouts are crunched into a small area at the top of the paper