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Automatic Backup No Longer Works

Christopher H Updated by Christopher H

Problem

When exiting the software an automatic backup is initiated, but the following message is displayed:

Cause

Something changed within the file structure of the backup folder. 3rd party automated cloud backup software, system optimization software, security software and users themselves have been known to create files / folder inside our software's backup folders.

Solution

A new backup folder will need to be created.

Follow the steps below. We will be using Payroll System 2021 as an example.

  1. After displaying the initial error message, the Auto Backup Location dialog opens. The current auto-backup location is displayed, e.g. G:\CFSLIB\PR2021\BACKUP
  1. To assign a new folder simply enter the name of a new folder as shown below. In this example we replace the G:\CFSLIB\PR2021\BACKUP folder with a soon to be created G:\CFSLIB\PR2021\AUTO-BACKUP-001 folder.
  1. Click OK.
  2. On Directory Does Not Exist, Click Yes to confirm.
  1. The new folder is created and will be used for automatic backups going forward.

How did we do?

After installation the desktop shortcut icon is wrong or missing

CFS Setup runs another vendor's installer

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