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"Component 'csftpax7.ocx' or one of its dependencies not correctly registered: a file is missing or invalid"

Eric Updated by Eric

Problem

When starting the program, the error "Component 'csftpax7.ocx' or one of its dependencies not correctly registered: a file is missing or invalid" appears.

Cause

Anti-virus software may have mistakenly flagged our program as a threat.

Solution

  1. Run an anti-virus exemption and quarantine check in your anti-virus or security software to see if your program is quarantining or preventing access to the files/folders for CFS software. Security software may include anti-virus, anti-malware and anti-ransomware software.

    Adjust security settings to allow CFS software to run unhindered. If applicable, add an exception rule to the anti-virus software if the anti-virus software quarantines or interferes with files/folders of CFS software.
If you don't know how to manage the security software settings, contact your computer administrator.
  1. If this does not resolve the issue and the software is run on a network, run WSSetup. See How do I perform a workstation setup?

    If it is a single-user installation, reinstall the program. See Reinstalling and repairing software.

How did we do?

"Cannot find associated company information" on IRS FIRE

"Download failed" error

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