"[Program] is locked" when attempting to update

Edwin Grace Updated by Edwin Grace

Cause

If you have verified that the software is not running on your computer, or any other workstations, then this issue is likely caused by McAfee Antivirus. Payroll System, TaxTools, and CA Sales Tax Preparer can be affected by this.

Solution

Uninstall and Reinstall the software from our website.

How did we do?

"User ID or Password Invalid" when attempting to log into IRS FIRE system

After installation the desktop shortcut icon is wrong or missing

Contact