Error Message: "A previous version of [program] was not found..."

John Logue Updated by John Logue

When attempting to install an update, the following error message is displayed: "A previous version of [program name] was not found at the specified location. Please try again."

Cause

When the program was installed, the program's location was recorded. The recorded location was used in an attempt to update the program, but the program is no longer at that location. Possible reasons are:

  • The program was moved from one drive to another.
  • A network drive letter was changed.
  • The program folder was deleted instead of performing an uninstall.

Solution 1

In the installer, click the Browse button and browse to the correct drive letter and folder. Then try clicking OK and Next to see if the update will run.

Solution 2

  1. Uninstall the program.
  2. Download and install the latest version of the full program.

How did we do?

Error 5001 on Installation

Error Message: "Not a Valid Win32 Executable"

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