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Installer's Repair option freezes on EXE files

Christopher H Updated by Christopher H


The installer freezes on EXE files after selecting the following Repair option during reinstallation:


The installer is prevented from creating or updating certain files and folders, either by anti-virus software or because the Windows user lacks the necessary permissions.


  1. Adjust the antivirus settings as needed to prevent potential quarantining of EXE files.
  2. Confirm the user performing the installation has READ, WRITE, EXECUTE and MODIFY permissions to the installation folder. For network installations, the user will need those permissions on both the single-user and network installation folders. For more information on the folders used by our software, See: Software Locations (Default).
Contact your administrator for any assistance.

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