Error Message: "Version of the application could not be determined"

This is a message from the InstallShield program that can occur when updating a CFS program.


InstallShield has attempted to access data in the "Program Files" folder and was not successful because the current user is not an administrator on this computer.

Solution 1

If the update file was downloaded from within the program, it can be found in the UPDATE folder within the program folder. Right-click on the file and left-click on "Run as Administrator." Reply to permission prompts and complete the installation.

Solution 2

Log off and log on with a user name with administrative authority on this computer. If the update file is in the UPDATE folder within the program folder, execute it. Otherwise, download the current update from and use it to update the program. (See How do I manually download and install an update?)

How did we do?

Error Message: "Not a Valid Win32 Executable"

Error Message: "Zip file damaged"