Error 6: Overflow

Error 6 indicates that the program has done a calculation and the result is too large to be useful. An example would be when you expect an answer to be between 0 and 100 and the answer comes out to 10000.

You must first determine whether the error is caused by bad data, a computer configuration issue, or a program issue.

  1. Are you using Financial Planning Tools? If so, this error can occur if you are using a high resolution display. Ensure your main display is set to a resolution of 1920x1080 or lower.
  2. What operation were you performing when the error occurred? Try the same operation on two or three different clients.
  • If the error occurs with one client but not the others, the problem is probably an error in the client data. If this is the case, it's best to contact CFS technical support for assistance.
  • If the error occurs with each client, it could be a computer configuration issue or a program issue. Proceed to step 2.
  1. Next, try the same operation with last year’s program, if available.
  • If the error also occurs in last year's program, see Configuration Issue, below.
  • If no error occurs in last year's program, see Program Issue, below.

Configuration Issue

If the issue is with the computer's configuration, first try rebooting the computer. This may fix the problem. If it doesn't, below are a couple of adjustments that might work.

Turn Off Help Panel

In the CFS program:

  1. Click on "Configuration" to open the Configuration Options screen.
  2. In the upper right corner under "Tools," remove the check next to "Help Panel."
  3. Click the “Save Settings” button, then “Close.”

Change Font Size (Windows XP)

  1. Right-click on the desktop in any open space and left-click on "Properties."
  2. At the top, click on the "Settings" tab.
  3. Click on the "Advanced" button.
  4. At the right end of the "DPI Setting" box is a drop-down arrow to change the setting. Remember the current setting, which we will call the "start setting." Select something different from the current setting.
  5. Click the "Apply" button, and reply "Yes" to "Use the current."
  6. On the next screen, click again on "Apply."
  7. When asked whether to restart, select "No."
  8. Right-click again in an open space on the desktop and left-click on "Properties."
  9. Click on "Settings" and "Advanced," and return "DPI Setting" to the start setting.
  10. Click "Apply," "Yes," "Apply," and this time answer "Yes," when asked whether to restart.

Change Display Resolution (Windows 10)

  1. Right-click on the desktop in any open space and left-click on "Display settings."
  2. Scroll down to "Display resolution."
  3. Click on the display resolution dropdown, and change it to "1920 x 1080" or lower.

Program Issue

If this year's program fails but another year’s version works, the problem could be reference information used by the program. In that case, the probable is to uninstall the program and then reinstall.

Pre-2008 Programs

In programs prior to 2008, there was sometimes an issue with an address being processed by a module that should not have been called. For instance, in an address such as “12345 E 237th St," the 'E' was incorrectly interpreted as an exponent in a mathematical expression, resulting in a very large number. That problem should not exist in more recent programs, but it is mentioned here in case it happens again.

How did we do?

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