Troubleshooting

"Offline mode has expired"

Problem. An "Offline Mode has expired" message appears. Cause. The software requires an Internet connection to communicate with the CFS website at least once every 30 days. If it can't connect it wil…

Christopher H
Updated 1 month ago by Christopher H

Error: "An internet connection was not found"

Problem. This error appears (typically after the first launch following installation: "An internet connection was not found. Please check your internet connection and try again." The initia message i…

Christopher H
Updated 1 month ago by Christopher H

Error: "The program cannot connect to the CFS server"

Problem. This error typically occurs during user login. An Internet connection is required to initially activate the software. It can go without a connection for up to 30 days after that, at which po…

Christopher H
Updated 1 month ago by Christopher H

Licensed software is stuck in demo mode

Problem. I purchased CFS software but it appears to running as a demo. <IMG> How can I fix this? Solution. Does the software use a License Code or MyCFS Login for registration? For more information s…

Christopher H
Updated 1 month ago by Christopher H

Mapped drives aren't visible

In TaxTools WorkShop , if mapped drives are not visible when connecting to a network, use UNC instead. In the Network Database Location dialog, click Other Network Location in the Drive Letter box..…

Eric
Updated 1 week ago by Eric

TaxTools WorkShop freezes on startup

Problem. TaxTools WorkShop freezes on startup. A spinning hourglass appears and doesn't go away. Clicking on the window may change the color to white and it says it's non-responsive and crashes. Solu…

Eric
Updated 1 month ago by Eric

Troubleshooting internet connectivity

First, determine if any software from other companies also can't connect to the internet. If non-CFS software also can't connect to the internet. If the problem is not specific to our software, the p…

Christopher H
Updated 1 month ago by Christopher H

User Account Control (UAC) message: "Do you want to allow this app to make changes to your device?"

Problem. When launching the software the following Windows UAC message is displayed: Solution. Open the program from the Windows Notification Area by clicking the small icon to minimize the amount of…

Christopher H
Updated 1 month ago by Christopher H

View and send error logs

From within the program. Click Help on the menu bar. Click Send Diagnostic Logs. A log file will be sent to CFS Technical Support.. If you are not yet working with a technician, you may fill out a Te…

Eric
Updated 1 month ago by Eric

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