Troubleshooting

"Initial Validation Failed"

This message is caused by a part of the installation not validating correctly, which indicates a problem with the installation. The word in parenthesis can be used to determine the cause and solution…

Edwin Grace
Updated by Edwin Grace

"Invalid user settings"

Cause. This error occurs when the program detects invalid user settings, and removes them. Solution. Restart the program and the error should be fixed.

Eric
Updated by Eric

"Offline mode has expired"

Problem. An "Offline Mode has expired" message appears. Cause. The software requires an Internet connection to communicate with the CFS website at least once every 30 days. If it can't connect it wil…

Christopher H
Updated by Christopher H

"The program failed to initialize. Please re install the program."

Problem. This error can occur if the program was installed incorrectly. Solution. Re-install the software. Please visit Installation Instructions for more information.

Edwin Grace
Updated by Edwin Grace

"The program is already running"

This message displays if TaxTools WorkShop is commanded to launch but the program is already running. Solution 1 Is the program set to sleep in the background? Check the Windows Notification Area to…

Eric
Updated by Eric

Error: "An internet connection was not found"

Problem. This error appears (typically after the first launch following installation: "An internet connection was not found. Please check your internet connection and try again." The initia message i…

Christopher H
Updated by Christopher H

Error: "The program cannot connect to the CFS server"

Problem. This error typically occurs during user login. An Internet connection is required to initially activate the software, and the software is unable to connect with the CFS server on the Interne…

Christopher H
Updated by Christopher H

Finding or changing the Network Data Path

When TaxTools WorkShop is set to Network mode, the network path is visible in the options. From the navigation bar at the top, click Tools > Options.. The Options dialog box will be set to General on…

Daniel Strachan
Updated by Daniel Strachan

Import prior year 571s created in TaxTools WorkShop

If 571 forms for the previous year were completed in TaxTools WorkShop, the program will not automatically import the data for the current year. While this will be fixed in the future, there is a wor…

Edwin Grace
Updated by Edwin Grace

Licensed software is stuck in demo mode

Problem. I purchased CFS software but it appears to running as a demo. <IMG> How can I fix this? Solution. Does the software use a License Code or MyCFS Login for registration? For more information s…

Christopher H
Updated by Christopher H

Mapped drives aren't visible

In TaxTools WorkShop , if mapped drives are not visible when connecting to a network, use UNC instead. In the Network Database Location dialog, click Other Network Location in the Drive Letter box..…

Eric
Updated by Eric

Recover Missing Clients

If when updating TaxTools WorkShop some clients are not visible afterwards, these missing clients may be recoverable with a special import. From the menu bar, click Utilities > Maintenance > Recover…

Daniel Strachan
Updated by Daniel Strachan

Remove All Client Locks

If TaxTools WorkShop is in Network Mode and two users attempt to view a client at the same time, the following dialog will appear. Make sure no other users have that client selected, then try again.…

Daniel Strachan
Updated by Daniel Strachan

Repair Classic Client Database

Do this only if the module keeps opening with another client instead of the selected client, which indicates a database corruption. Repairing the client database could take a few minutes or more. Cli…

Daniel Strachan
Updated by Daniel Strachan

Sending diagnostic logs to tech support

A technician may ask you to send diagnostic info to CFS. To do this: Open TaxTools WorkShop. Click Help > Send Diagnostic Logs.

Eric
Updated by Eric

TaxTools WorkShop freezes on startup

Problem. TaxTools WorkShop freezes on startup. A spinning hourglass appears and doesn't go away. Clicking on the window may change the color to white and it says it's non-responsive and crashes. Solu…

Eric
Updated by Eric

Troubleshooting internet connectivity

First, determine if any software from other companies also can't connect to the internet. If non-CFS software also can't connect to the internet. If the problem is not specific to our software, the p…

Christopher H
Updated by Christopher H

User Account Control (UAC) message: "Do you want to allow this app to make changes to your device?"

Problem. When launching the software the following Windows UAC message is displayed: Solution. Open the program from the Windows Notification Area by clicking the small icon to minimize the amount of…

Christopher H
Updated by Christopher H

View and send error logs

From within the program. Click Help on the menu bar. Click Send Diagnostic Logs. A log file will be sent to CFS Technical Support.. If you are not yet working with a technician, you may fill out a Te…

Eric
Updated by Eric

Contact