Troubleshooting

"Offline mode has expired"

Problem. An "Offline Mode has expired" message appears. Cause. The software requires an Internet connection to communicate with the CFS website at least once every 30 days. If it can't connect it wil…

Christopher H
Updated 1 month ago by Christopher H

Error: "An internet connection was not found"

Problem. This error appears (typically after the first launch following installation: "An internet connection was not found. Please check your internet connection and try again." The initia message i…

Christopher H
Updated 1 month ago by Christopher H

Error: "The program cannot connect to the CFS server"

Problem. This error typically occurs during user login. Cause. The software is unable to connect with the CFS server on the Internet. Solution. An Internet connection is required to initially activat…

Christopher H
Updated 1 month ago by Christopher H

Licensed software is stuck in demo mode

Problem. I purchased CFS software but it appears to running as a demo. <IMG> How can I fix this? Solution. Does the software use a License Code or MyCFS Login for registration? For more information s…

Christopher H
Updated 1 month ago by Christopher H

Troubleshooting internet connectivity

First, determine if any software from other companies also can't connect to the internet. If non-CFS software also can't connect to the internet. If the problem is not specific to our software, the p…

Christopher H
Updated 1 month ago by Christopher H

User Account Control (UAC) message: "Do you want to allow this app to make changes to your device?"

Problem. When launching the software the following Windows UAC message is displayed: Cause. Performing the following tasks can trigger a UAC message: Running an Application as an Administrator. Chang…

Christopher H
Updated 1 month ago by Christopher H

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