Purchasing

Can I be invoiced or billed for my order? Can I pay by check?

We do not bill or invoice. Payment in the entire amount is due at the time an order is placed and cannot be deferred to a later date. Payment methods accepted when placing a software order are: Debit…

Eric
Updated 3 weeks ago by Eric

Can I have my programs delivered on CD?

Due to a lack in demand, CFS is discontinuing CDs as a delivery option for our software. To install to an offline computer without a CD, see Downloading the installer to a USB flash drive to transfer…

Eric
Updated 1 month ago by Eric

How are shipping costs for forms, folders and envelopes calculated?

CFS ships most items via UPS. We pass the cost for shipping along to the customer. The cost for shipping is mostly determined by the weight of the parcel and the distance it has to be transported. Th…

Michael Toney
Updated 1 month ago by Michael Toney

How do I pay by check?

If you need to pay by check, you must still go through the online order process. When it asks for a credit card, select Check. This will take you to an order recap page which you can print out and ma…

Eric
Updated 3 weeks ago by Eric

What shipping options are available to Alaska and Hawaii customers?

USPS Priority, UPS 2nd Day and UPS Next Day How do I request USPS Priority as the shipping method when ordering online? Our website only lists UPS 2nd Day and UPS Next Day as an option for orders goi…

Eric
Updated 3 weeks ago by Eric

When am I supposed to renew?

You may renew when you want to. There are several renewal options. "Early renewal seasons" Spring - best discounts for renewing next year's products early. Summer - second best discounts for renewing…

Michael Toney
Updated 1 month ago by Michael Toney

When will my order be shipped?

When will my forms and tax return folders or envelope supplies ship? Please note that forms for the upcoming tax year are shipped during summer or fall every year. Items are generally shipped within…

Eric
Updated 1 month ago by Eric

Where's my receipt?

After an order is processed, we email a receipt to the email address provided when the order was placed, as well as any other email addresses we have on your account. Still can't locate your receipt?…

Angelynn Prejeant
Updated 1 month ago by Angelynn Prejeant

Why can't I order forms and envelopes over the phone?

We are happy to take your software order over the phone, but we ask that orders for forms and envelopes be submitted in writing. Tax forms orders can be complex and confusing. We want to be sure we s…

John Logue
Updated 1 month ago by John Logue

Why can't I send CFS a fax?

Like most other tax software vendor companies, CFS no longer receives incoming faxes. We disconnected our fax because faxing is an old technology and, as such, is much more susceptible to failure tha…

Michael Toney
Updated 1 month ago by Michael Toney

Why didn’t you tell me to renew my programs?

We did! Or at least we tried to. CFS mails postcards reminding customers to renew in April, July, and September. We send multiple email reminders from mid-April through December. We even make courtes…

John Logue
Updated 1 month ago by John Logue

Why does CFS no longer send renewal packets?

Prior to 2019, we sent customers a renewal packet in the spring, summer, and fall, containing a renewal form, a catalog, a newsletter, and a business reply envelope. In 2018, the Supreme Court determ…

John Logue
Updated 1 month ago by John Logue

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